Refund Policy
How refunds work for unactivated and unused eSIMs.
Version 1.0 · effective September 1, 2026
This is a draft pending legal review and confirmation of contractual details. A new version will be published when finalized.
1. Scope
This policy describes cancellation and refund criteria for eSIM products sold by WhatsRoaming. It is a draft pending legal review and final operating policy; the policy shown for an individual order and applicable law may take precedence.
2. Eligibility
Under the current draft, a full refund may be reviewed where the eSIM has not been activated or used and the request is made within 7 days of payment. Refunds may generally be restricted after activation or use begins. If issuance finally fails for a reason attributable to the Company or a supplier, we proceed with payment cancellation or a full-refund process.
3. Request and handling
Customers may request a refund through the order detail or the support email. We review order status, activation or use, the applicable policy, and law, then provide the result. The timing at which a card refund appears can vary by payment method and payment processor.
4. Contact
For refund questions, contact the support email. For personal-data rights requests, follow the Privacy Policy.