SODASIM

Frequently Asked Questions

Browse answers by category.

We help through FAQ instead of live chat

We don't offer live 1:1 chat at this time. The FAQ below answers most questions; for anything else, email us and we'll get back to you in order.

Support email: support@sodasim.example

General

  • When do I receive my eSIM?
    Your QR code is emailed to you immediately after payment. If you don't see it, please check your spam folder.

eSIM & Setup

  • How do I install the eSIM?
    Our Setup Guide walks you through step-by-step installation for both iPhone (iOS) and Android. We recommend installing over Wi-Fi before you depart.
  • How do I know if my device supports eSIM?
    Check whether your device settings have an 'Add eSIM' option, or review the manufacturer specs. The device must be carrier-unlocked.

Refunds

  • Can I get a refund for an unused eSIM?
    Unused eSIMs that have not been activated are eligible for a refund. Already-activated eSIMs are not refundable.