SODASIM

Frequently Asked Questions

Browse answers by category.

FAQ and support

Check the FAQ below first. For further help, use the chat button on this page or email us. Include your order number for order inquiries. Do not send passwords or card details. We will respond after reviewing your inquiry.

Support email: support@sodasim.example

General

  • When do I receive my eSIM?
    Your QR code is emailed to you immediately after payment. If you don't see it, please check your spam folder.

eSIM & Setup

  • How do I install the eSIM?
    Our Setup Guide walks you through step-by-step installation for both iPhone (iOS) and Android. We recommend installing over Wi-Fi before you depart.
  • How do I know if my device supports eSIM?
    Check whether your device settings have an 'Add eSIM' option, or review the manufacturer specs. The device must be carrier-unlocked.

Refunds

  • Can I get a refund for an unused eSIM?
    Unused eSIMs that have not been activated are eligible for a refund. Already-activated eSIMs are not refundable.